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We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
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All products are handcrafted with the utmost care. However, if you find the product is not what you expected and doesn’t meet your expectation; please don’t hesitate to contact me at support@sahinewyork.com to request for a refund or exchange. I would expect an item to be in an original unused condition and returned within 14 days from date of purchase. Proof of purchase (invoice) is required to proceed with your return/refund request.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
Shipping costs and credit card/paypal fees are non-refundable.
Exchanges
We happily accept exchanges for unused items, but you are responsible for shipping costs to and from. Please reach out to us at support@sahinewyork.com and we’ll help you out.
Please note we do not accept returns that are custom made or personalized.
Faulty or incorrect items
Firstly, accept our sincere apology for any inconvenience caused, we handle every order with great care. If there are any problems with your order please contact us at support@sahinewyork.com. Please include proof of purchase and a photo of the item along with a brief description. Once we receive your email, we will look into the situation and respond within 1- 2 business days.
Caring for your leather
Caring for leather is essential for those who love the look and feel of their leather goods after purchase. If left untreated over time, leather can dry out and crack. Listed below are some of my recommendations.
Leather Conditioner: A light coating of pure neatsfoot oil or pure mink oil once or twice a year. Please avoid other conditioners that aren’t “pure” and are likely to contain petroleum-based oils which can be harsh to leather and may even weaken the strength of the thread over time.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.