Made in the USA
American Leather. Hand-Crafted. Built to Last a Lifetime.
Full-Grain Leather That Gets Better Every Year — Handmade in New York
Handcrafted from Wickett & Craig Leather — Tanned in Pennsylvania Since 1867
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Contact information

At Sahi New York, we are committed to providing high-quality craftsmanship and exceptional customer service. Whether you have a question about a product, need help with an order, or simply want to learn more about our leather goods, our team is here to assist you every step of the way.

Get in Touch

📧 Email Support

support@sahinewyork.com
Feel free to email us anytime for product inquiries, customization requests, order updates, wholesale questions, or general assistance.
We typically reply within 24–48 hours.

📞 Phone Support

315-728-9228
If you prefer speaking directly, call us during our support hours. We’re happy to help with urgent matters, order issues, or personalized guidance.

Mailing Address

Sahi New York
550 Warren St., 8C
Fayetteville, New York 13066
United States

Use this address for returns, exchanges, or sending documents. Please contact us before mailing any item to ensure proper processing.

Customer Service & Response Time

Your satisfaction is our priority.

Email responses are handled within 24–48 business hours.

Phone support is available during business hours (EST).

For return or exchange assistance, kindly reach out before shipping your items.

Common Reasons to Contact Us

You can reach out to us for anything, including:

Order status or tracking questions

Help with selecting the right product

Custom or special-order inquiries

Shipping and delivery questions

Return & exchange requests

Wholesale and bulk order information

Feedback and suggestions

We welcome all inquiries and are happy to assist.

We’re Here to Help

Your experience matters to us. If you ever need support, guidance, or more information about our handcrafted leather products, don’t hesitate to get in touch.
Thank you for choosing Sahi New York we appreciate your trust in our craftsmanship.

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All products are handcrafted with the utmost care. However, if you find the product is not what you expected and doesn’t meet your expectation; please don’t hesitate to contact me at support@sahinewyork.com to request for a refund or exchange. I would expect an item to be in an original unused condition and returned within 14 days from date of purchase. Proof of purchase (invoice) is required to proceed with your return/refund request.  

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.

Shipping costs and credit card/paypal fees are non-refundable.

Exchanges

We happily accept exchanges for unused items, but you are responsible for shipping costs to and from. Please reach out to us at support@sahinewyork.com and we’ll help you out.

Please note we do not accept returns that are custom made or personalized.

Faulty or incorrect items

Firstly, accept our sincere apology for any inconvenience caused, we handle every order with great care. If there are any problems with your order please contact us at support@sahinewyork.com. Please include proof of purchase and a photo of the item along with a brief description. Once we receive your email, we will look into the situation and respond within 1- 2 business days.

Caring for your leather

Caring for leather is essential for those who love the look and feel of their leather goods after purchase. If left untreated over time, leather can dry out and crack. Listed below are some of my recommendations.

  • SURFACE DIRT: Most surface dirt can be removed by gentle wiping with a clean, damp cloth.
  • SCUFFS: Lightly rub the marks with your fingers. Often the natural oils in the leather will help buff out small scuffs.

Leather Conditioner: A light coating of pure neatsfoot oil or pure mink oil once or twice a year. Please avoid other conditioners that aren’t “pure” and are likely to contain petroleum-based oils which can be harsh to leather and may even weaken the strength of the thread over time.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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